FAQs

Most frequent questions and answers

We have local warehouses in the United States.

Processing time typically takes between 1-2 business days.

Orders placed on a weekend or holiday will be processed within the next 1-2 business days.

The shipping time would take about 5 to 8 business days.

You can contact our customer service,we will provide you the exact shipping information.

You need to contact us within 2 hours to cancel or modify order before shipping.

For shipped orders,they can not be canceled or modified.

 

Currently, we just accept orders shipping to United States addresses (GEEKPLUS and Intel NUC products).

 

Currently, we offer free shipping as standard for orders of pre-configured and customized products to the US.

We also offer expedited shipping for customers who have urgent need to receive their order product. The fees differ according to quantities of products in the offer and the distance to the destinations.

GEEKPLUS provides multiple secure and friendly payment options to our users, and always guarantees users’ privacy and online security.

We accept Paypal and Credit/ Debit card payment methods.

For more information,you can refer to our Payment Methods.

You can send us message, emails directly or call our customer service department. For more customer support information, please visit here.

Pre-configured GEEKPLUS brand products such as G34, MPC39 mini PCs, laptops and monitors are only available in United States currently. Orders of GEEKPLUS products would take about 5 to 9 business days to ship from our US warehouse to your addresses in the US.

Intel NUC products are available in United States.

For orders of large quantities that may not use the standard shipping method, the shipping time would differ according to the shipping method.

For customized orders where the products are pre-ordered and build according to the configurations as customers require will be shipped out after the processing.

We accept bulk orders,you can click this link ,fill the form and click submit. 

 

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

Your satisfaction is our top priority. Therefore, we offer a 30-day return & exchange policy.

For more detailed information,you can refer to our return and refund policy.

 

We do not advise customers to disassemble the product and assemble them.

The warranty for the product will be affected if the users damages the product due to alterations.

For the Barebone kits,the RAM,SSD and OS are not included.
The other mini PCs come with operation system,RAM,SSD installed.